Because digital files can’t be meaningfully returned once downloaded, we handle refunds a little differently from physical retailers. We aim to be fair and generous about it.
We will refund when
- The file is faulty, corrupt, or won’t open on a supported device, and we can’t quickly replace it.
- You were charged in error, or charged twice.
- A purchase was made fraudulently from your account.
- We failed to deliver the file within 24 hours for any reason on our side.
We may not refund when
- The file has already been successfully downloaded and you’ve changed your mind.
- The issue is caused by a third-party app or device we don’t support.
In borderline cases, we default to trust. Write to hello@chapterandpine.com with your order reference and we’ll sort it out.
How to request a refund
Email us within 30 days of purchase with your order reference and a brief description of the issue. We’ll reply within two working days.