Help & answers
Frequently asked.
Everything you'd politely ask a bookseller, answered plainly.
What file formats do you sell?
Every book is available as a DRM-free EPUB and PDF. Most titles also offer a bundle of both at a small discount. EPUBs work on Kindle, Kobo, Apple Books, and every major reading app.
Will it read on my Kindle?
Yes. Modern Kindles accept EPUB files via email or USB transfer. Our delivery email walks you through the two-minute process if you've never done it before.
How do downloads work?
The moment your payment clears, we generate a secure download link tied to your email. Links are time-limited for security, and you can request a fresh one any time — no account required.
I lost my download link. Now what?
No trouble. Visit the Recover Purchases page, enter the email you bought with, and we'll resend fresh links within a minute or two.
What's your refund policy?
If the file is faulty or won't open on a supported device, we'll refund you or replace the file immediately. Because digital files can't be truly 'returned', we don't offer change-of-mind refunds once the file has been downloaded.
Do you publish in print?
Not yet. Print is on the roadmap for the most beloved titles, but the house starts digital-first so that every book can be priced fairly and shipped instantly.
Can my book club or school order in bulk?
Absolutely — that's one of the things we love doing most. See the Bulk & Schools page for our quote request form. We usually reply within two working days.
Do you accept manuscript submissions?
At the moment we're not open to unsolicited submissions. If that changes, we'll announce it here and in the journal.
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